We want you to be completely happy with your purchase. This template should be reviewed by your legal advisor before publishing.
Check on delivery
Please inspect the parcel at delivery. Report visible damage, missing items or wrong products within 48 hours with photos or an unboxing video.
Returns & replacements
- Dead-on-arrival (DOA) products are replaced free within 7 days of delivery after verification.
- Unopened products in original sealed packaging may be returned within 7 days, subject to a restocking fee of up to 10%.
- Opened software, licences, consumables, custom builds and special-order items are non-returnable unless faulty.
Warranty
- New products: official brand/distributor warranty as stated on the product page and invoice.
- Refurbished & used products: ASH TAK warranty (usually 3–12 months) covering hardware faults.
- Warranty does not cover physical damage, liquid damage, burnt components from power surges, tampered seals or software issues.
How to claim
Email support@ashtakpk.com or WhatsApp +92 306 3274198 with your invoice number, product serial number and a description of the problem. We coordinate with the brand on your behalf. Typical turnaround is 7–21 working days.
Refunds
Approved refunds are made to your bank account or mobile wallet within 7 working days of receiving the returned product.